Justin Bonomo recommends poker players to cash out on Venmo as he got hacked twice

Highstakes pro Justin Bonomo has called out mobile payment service Venmo. Furthermore, he recommended fellow players to cash out and close their accounts after being hacked twice and repeatedly failing to get any support from the company…

Even more Venmo accounts got hacked

Among the “many” others accounts hacked Bonomo referred to were those of Daniel Negreanu and Erik Seidel, with DNegs losing $15,000 to the hackers back in November of last year.

Daniel Negreanu pokerDaniel Negreanu poker
erik seidel pokererik seidel poker

The virtual thief then attempted to ride out of town at Negreanu’s expense…

As we reported at the time, Erik Seidel was also hit by the Venmo hackers, and just like Bonomo he was struggling to get any help from the company…

The PayPal-owned money transfer service is a very popular way for poker players to send and receive funds, but it is just as vulnerable as any other online service.

Bonomo says he was using the app as the hack happened, revealing: “On two separate occasions, months apart, my account was being hacked in front of my eyes. I IMMEDIATELY emailed them to let them know, asking them to freeze my account.

Venmo’s lack of response left him “so frustrated”, the man who has won $53,263,234 in tournament poker over his career -making him number two in the all-time list – sharing screenshots of Venmo’s lack of response…

Bonomo unhappy with the customer support

Although he didn’t reveal how much the two hacks cost him, Bonomo detailed weeks of emails being sent with or reply and months of inaction from Venmo, despite his account being vulnerable to repeated hacks.

Bonomo was unable to access his account himself, and it appeared that the 35-year-old was banging his head against a brick wall. Several further tweets showing exchanges with less than helpful Venmo customer support.

“Venmo is now boldly refusing to discuss anything with me, and telling me that my only action is to speak with local law enforcement,” said Justin.

He added: “They won’t even give me basic information such as where all of my money was sent.”

He finished his Twitter attack on Venmo with one final plea…

Advice from fellow poker players varied. Thomas Keeling suggested: “Lawyer up,” while others hinted at the Bitcoin route for future transactions.

“If only there existed some trustless payment system that wouldn’t purity test the money in your account, that was secure by nature, and could offer the user complete control…” tweeted Brian Micon.

Justin Bonomo recommends poker players to cash out on Venmo as he got hacked twiceJustin Bonomo recommends poker players to cash out on Venmo as he got hacked twice

Another highstakes pro, Dan Smith, wasn’t impressed with Venmo’s parent company either when he got hacked, asking for alternatives: “Can you recommend a better AP for transfer small debts? PayPal was worthless when I got hacked so I’m won’t give them my business.”

Others were also sharing information on accounts being closed. Apparently, because they were related to poker – something that all poker fans should consider when choosing an online poker wallet or money service.

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