Ameristar Casino Resort Spa Black Hawk hiring Hotel Front Desk Agent – CO8911082 in Black …

Position Summary: The Guest Service Agent is responsible for efficient,courteous and attentive service to all guests, not only during check-in andcheck-out but also during the entire length of their stay.Duties and ResponsibilitiesResponsible for the accurate check-in and check-out of each guest.Ensures that all guest contact is courteous, informative and thorough.Ensures that rooms are clean prior to issuing keys.Responsible for posting charges, settling folios for individual, groupsand due-outs communicated through Housekeeping.Receives cash, checks, credit cards and comps in payment.

Obtains properapproval and authorization.Maintains an operating bank, renders bills and issues change.Provides reservations for Casino/Hotel guests which include airline,restaurants, and special events both on and off the property.Ensures the timely delivery of all messages, mail and packages left forguests and departments within the Hotel/Casino.Responsible for the control of safe deposit transactions.Works closely with the executive hosts to ensure that all complimentary andhigh-end amenity offerings are provided consistent with the agreed-uponarrangements.Empowered to ensure guests’ problems/concerns are resolved in a prompt,courteous and efficient manner.Maintains knowledge of Hotel, Community and Special events in order toprovide guests with superior service.Authorized to verity pre-approved room comping levels and authorized to changeincorrect information.Performs duties of Bell Persons and telecommunications agents as required.Job Requirements:Strong computer skills with proficiency in Microsoft Word, Officer,EXCEL, and LMS preferred.A strong working knowledge of the Denver metropolitan area/mountain regionattractions is beneficial.Must be able to stand/walk 100% of shift.Ability to sustain a high level of confidentiality and professionalismAbility to maintain a high level of energy.Demonstrate strong leadership and organizational skills.Ability to communicate written and verbal information effectively.Ability to provide excellent customer service skills.Must be able to work a flexible schedule including nights, weekends,holidays, and fluctuating days off.High school diploma or equivalent requiredPrior hospitality or related industry experience preferred.

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